Privacy policy
Privacy policy
1. RESPONSABILITÉ
Naef Holding S.A, Avenue Eugène-Pittard 14-16 1206 Geneva, Switzerland, is responsible for the personal data you provide to us. The terms ‘Naef Immobilier’, ‘we’, ‘us’ or ‘our’ used herein refer to Naef Holding S.A. In accordance with the applicable regulations on the protection of personal data, Naef Holding S.A. is the ‘data controller’.
This privacy policy relates to the processing of your personal data that we collect via the website helmi-geneve.ch (hereinafter referred to as the ‘Website’).
2. WHAT PERSONAL DATA DO WE COLLECT AND HOW?
2.1 What personal data?
We collect personal data in two ways:
✓ Data that you freely decide to provide us with: first name, surname, e-mail address, postal address, telephone number, as well as information about your properties, transactions, your property profile, etc.
✓ Data we collect automatically when you use our Site: personal data may also include unique numerical identifiers such as the IP address of your computer, as well as cookies*.
Pixel Facebook :
This website uses the Facebook pixel from the Facebook social network. When the website is visited, the Facebook pixel establishes a connection between the user's browser and the Facebook server. This enables Facebook to associate the visit to the website with the user's account. Please note that Naef Immobilier has no knowledge of the content of the data transmitted or its use by Facebook.
2.2 How do we do it?
We collect your personal data when you contact us by email, telephone, live chat, when you fill in a contact form on our website or by any other means.
3. WHY ARE THEY COLLECTED?
| Why do we use your personal data? | What is the legal basis for processing your personal data? |
| Customer service: responding to your requests (for information, visits, appointments, etc.) | Fulfilment of a contract: Providing you with the service you have requested |
| Commercial relations: Managing our commercial relations | Fulfilment of a contract: Providing you with the service you have requested |
| Marketing and commercial communications: To send you marketing messages and commercial communications (news about our services, new properties, etc.). | Consent and/or our legitimate interest: providing you with relevant content |
| Events: Manage your participation in events | Legitimate interest: organising events |
| Competitions: Manage your participation in our competitions | Fulfilment of the contract you have concluded with us: acceptance of the competition rules |
| Quality: To monitor the quality and continuous improvement of our products and services, in particular by using technologies to analyse your data. | Legitimate interest: improving our products and services |
| Improving the customer experience: monitoring our activities with a view to continuous improvement | Legitimate interest: measuring the performance of our business and improving our products and services |
| Personalisation (offline and online): Offering you personalised products and services | Consent and/or our legitimate interest: providing you with relevant offers |
| Legal reasons: We will also disclose your personal data to third parties where required to do so by applicable law; in response to legal process; in response to a request from a competent law enforcement agency; to protect our rights, privacy, safety, property or the public; or to enforce the terms of any agreement or the terms of our website. | Legal obligations and legitimate interests |
4. WHO CAN ACCESS YOUR PERSONAL DATA?
We may share your personal data with other entities of the Naef Immobilier Group. We may also have recourse to service providers and partners who will process all or part of your data, to the extent necessary to carry out the tasks entrusted to them (for example, for the hosting of our website).
Under no circumstances will the data collected by Naef Immobilier be transferred or sold to third parties.
Your personal data will only be passed on or communicated to third parties if this is necessary to achieve the purposes for which you have voluntarily provided it to us.
5. HOW LONG WILL YOUR PERSONAL DATA BE KEPT?
We retain your personal data for as long as is necessary to fulfil the purpose for which we hold the data, to meet your needs or to comply with our legal obligations.
To establish how long we keep your data, we use the following criteria in particular:
✓ Time required to process your request ;
✓ Your interest in our commercial and marketing messages;
✓ Our legal or regulatory obligations;
✓ The need to keep a certain history of your interactions with us, for the proper management of our commercial relationship ;
✓ If cookies are installed on your computer, we keep your data only as long as necessary to achieve their purpose ;
After this period, your personal data will be deleted from our systems.
6. WHAT ARE YOUR RIGHTS REGARDING THE PROCESSING OF YOUR PERSONAL DATA AND HOW CAN YOU EXERCISE THEM?
Naef Immobilier respects your right to privacy: it is essential that you have control over your personal data. You have the following rights:
✓ A right of access You can request a copy of the personal information stored and processed.
✓ A right to rectification : the right to ask us to update or correct any inaccurate personal data, or to complete any incomplete personal data.
✓ A right to erasure/right to be forgotten In certain cases, you may ask us to delete one or more items of personal information. This right may be limited by our contractual or legal obligations.
✓ A right to data portabilityYou have the right to receive the personal data we have provided you with, in a structured, commonly used computer format, and to transfer it to another database.
✓ A right to oppose commercial prospectingYou can unsubscribe or refuse to receive our commercial or marketing prospecting messages. Simply click on the ‘unsubscribe’ link in any e-mail we send you.
✓ The right to restrict processingYou have the right to request that we restrict the processing of your personal data. We may retain your personal data, but not use or process it. This right applies in the specific circumstances set out in the General Data Protection Regulation.
✓ The right to deactivate CookiesYou can deactivate cookies. Internet browsers are generally set by default to accept cookies, but you can easily change this in your browser settings.
To exercise any of your rights, please contact us directly.
7. HOW CAN YOU CONTACT US?
If you have any questions about how we process your personal data, you can contact us using one of the following options:
✓ Send an e-mail to the following address dataprotection@naef.ch
✓ Write to the following postal address: Naef Holding S.A, Avenue Eugène-Pittard 14-16 1206 Geneva, Switzerland
8. WHO IS THE DPO (DATA PROTECTION OFFICER)?
The Data Protection Officer of Naef Holding S.A. is Christophe Bibollet.
* Cookies are small files that are stored on your computer when you visit the site. A cookie contains the name of the server that placed it, an identifier in the form of a unique number and an expiry date. The purpose of cookies is to analyse the use of the site, with a view to statistical analysis and ongoing improvements. You can deactivate cookies, in part or in full, at any time in your web browser settings. By deactivating cookies, certain functions of this site may no longer be available.